Frequently Asked Questions

BOTCOMICS FAQs

We are migrated your past purchases from the old system to our new site. You can find your order history here.

We changed the behaviour of our streamer. The numbers on the streamer header are now chapters, not pages. That’s why you have the feeling that you can’t read more than just a few pages. You can read more about this change here.

We are aware of some issues with the sync between ccBill and our new system. We are working on that to fix it soon. In the meantime, please create a ticket and we will add your new subscription manually to grant you access. 

We are aware of some issues with the sync between ccBill and our new system. We are working on that to fix it soon. In the meantime, please create a ticket and we will add your new subscription manually to grant you access. 

You can find the individual chapters of each series in the shopping cart. If the chapter you are looking for isn’t there, please let us know and we will add it immediately.

Yes, you can. We currently have a purchase limit of $200, please that have in mind.

Go to the shopping cart under your user profile and you’ll be able to add multiple items to a single purchase.

 

 

No. You are not allowed to delete your account on our websites and we can’t delete it either.  

After you create your account and start doing transactions (purchases, subscriptions, likes, ideas, etc.) your user storages information on our database. 

Deleting your account would compromise the integrity of our database, affecting not only your account but relevant information to other users.

We added the status of each series below each cover on the product page. If it says “ONGOING”, the series isn’t finished and you are paying for the potential upcoming chapters that might be added in the future.

We offer pre-ordering on series so you can get a discounted price if you buy it before it’s produced or published.

Since we try to keep the publication mix balanced, we do not post more than one chapter of the same series on the same month as a rule.

We can’t guarantee when the whole series will be available but you need to estimate one month per chapter. 

For example, if the series has 8 chapters, it’s logical to think a minimum of 8 months. It may take longer since we publish 7 or 8 publications per month and we have more than 8 series being produced and published.

Disclaimer: We can cancel a non successful series at any time. Since we define the pre-order price based on the chapters we already have in the production backlog you won’t get a refund for the money you paid.

Don’t worry! For further information about pre-ordering please check the information showed above.

You will be able to see the next chapters as soon as they’re published.

If you have problems with your payments you have 3 options: 

  1. Contact ccBill here (we don’t handle payments with credit cards)
  2. If you can’t use ccBill, please contact us and we will offer payment options with other gateways.

Reason: ccBill doesn’t process orders above $99.90 for security reasons.

BotComics allow orders above that amount but requires a manual payment processing and manual order activation. 

If you created an order above $99.90, please follow these steps:

  1. Send the money via PayPal to [email protected]
  2. Submit a new request by clicking here and filling all the fields asking for manual activation. Do not forget to indicate your order number
  3. We will verify your payment and activate your order
  4. We will reply your request so you can start streaming or downloading your purchase

Yes! Go to your user profile here and you’ll see your unfinished purchase to continue with the payment.

  • Subscribers have unlimited access to the contents while they keep their subscriptions active.
  • Subscribers CAN’T download any comic unless they purchase it individually.
  • Individual Purchasers can download the purchases but they can’t stream.
  • Free Users can create and comments, propose and vote ideas, be affiliates or share content on their social networks

We don’t. We answer all the support issues by using a Ticket System.

We respond tickets from Monday thru Friday so if you create a new request during a holiday or a weekend, you will get a response the next working day.

We suggest you to explore this all the FAQ’s first by using the free search box on the top. If you are not able to find the answer to your issue, use the button below to create a support ticket. 

We respond tickets from Monday thru Friday so if you create a new request during a holiday or a weekend, you will get a response the next working day.

BotComics is the name of our website network and also the new name of the company.

BotComics, Inc. is the new company name former GeoDesign, Inc.

We produce and sale stories, illustrated stories and comics since 2003. We sell our stories on digital format through our website network. We have offices in Los Angeles and Buenos Aires and our staff is fully dedicated to produce original contents for our network hiring the best authors and artists all over the world.

If you want further information please visit this link.

We don’t, since Apple (iOS) and Google (Android) does not allow adult content on their apps.

However, our website is fully responsive and you’ll be able to stream our comics on any device with a very similar experience of a native app.

Please make sure that cookies are enabled. If cookies are enabled and you are getting redirected to the home page, please clear your internet browser cookies, restart your browser and try again.

Important: if you’re using Internet Explorer, please enable the third-party cookies. In order to do that, click the Tools menu, Internet Options and select the Privacy tab. To enable third-party cookies for all sites click Advanced, select Override automatic cookie handling, select the Accept button under Third-party Cookies and click OK.

Accounts automatically stay logged in for 14 days if the “keep me logged in” box is checked on the login page. Otherwise you will be prompted for a username and password on each visit.

Yes. Cookies must be enabled.

Just click on “Lost my password” link under the login button and the system will guide you through the process.

If your social accounts are configured with the same email address you used for the registration you don’t need to remember your password. You can just click on the social login buttons, authorize the applications and you will login!

Follow the same steps described above for lost password.

Please, contact us cliking the ASK FOR HELP button below

All transactions will be billed by CCBill Inc. and show up on your statement as that. Never will the site name you subscribed to show up on your credit card/bank statement.

Your account will be charged every thirty days from the day you originally subscribed (unless you signed up for a longer duration).

If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date.

If you joined on trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel within the trial period.

Yes. Please create a Support Ticket indicating the product of your choice and we can send you a payment request by email. 

Submit a request, by the ASK FOR HELP button below.

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